Privacy Policy

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The Ivy Lake – Anuradhapura, Sri Lanka

1. Introduction

The Ivy Lake respects the privacy of our guests and website visitors. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, make a reservation, request a service or make a payment.

2. Information We May Collect

We may collect information necessary to manage your booking and provide our services, including your name, telephone number, email address, residential or billing information, booking details, arrival and departure dates, guest requirements, payment status, communications with us and information you voluntarily provide when making an enquiry or reservation.

3. How We Use Your Information

We may use your information to process and manage reservations; communicate with you about your stay; arrange requested services such as airport transfers, transport or experiences; process and confirm payments; provide customer service; process cancellations and refunds; maintain business and financial records; prevent fraud or misuse; and comply with applicable legal, regulatory and payment-processing requirements.

4. Payments & Card Information

Online and card payments may be processed by authorised third-party payment service providers, including PayHere where applicable.

Payment card details entered through a payment provider’s secure checkout are processed by that payment provider. The Ivy Lake does not require guests to send full payment card numbers or card security codes directly to us.

Payment providers may process personal and transaction information according to their own privacy and security policies.

5. Booking & Third-Party Services

We may use third-party service providers, including booking and reservation systems such as Freetobook, payment processors, website service providers and other suppliers necessary to fulfil a guest’s reservation or requested service.

Where a guest asks us to arrange transport, airport transfers, tours or other experiences, relevant booking information may be shared with the service provider where reasonably necessary to fulfil that request.

6. Cookies & Website Information

Our website and the services used to operate it may use cookies and similar technologies for essential website functionality, security, performance and analytics. Your browser may allow you to manage or restrict cookies.

7. Sharing of Personal Information

We do not sell guests’ personal information. Information may be shared only where reasonably necessary to provide a requested service, process a booking or payment, operate our website and business, comply with legal obligations, protect our legitimate business interests or prevent fraud and misuse.

8. Data Security & Retention

We take reasonable measures to protect personal information under our control. Information is retained only for as long as reasonably necessary for the purposes for which it was collected, including booking administration, accounting, legal and regulatory requirements.

9. Your Information

You may contact The Ivy Lake if you wish to ask about personal information we hold about you or request a correction or deletion where applicable and legally permitted.

10. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website, payment methods or legal requirements change. The latest version will be displayed on this website.

Contact

The Ivy Lake
Anuradhapura 50000
Sri Lanka
Website: theivylake.com

Last updated: 17 August 2026